Shipping & Policies

🌿 WELCOME

Thank you for supporting Hoya Botanica! Please review the policies below before purchasing.

By placing an order, you acknowledge and agree to these policies.

✨ SALES

• All sales are final. No returns or exchanges. Cancellations are subject to a 25% fee.

📦 SHIPPING

• We ship Monday–Tuesday via UPS 3-Day.
• USPS Priority, UPS 2-Day, and Next Day options may be available at checkout.
• We ship live plants Monday–Tuesday only to help ensure they arrive as quickly and safely as possible and avoid potential weekend delays.

Processing & Shipping Schedule

• Please allow 2–3 business days for processing.
• Our order cutoff for shipment that same week is 12:00 PM (PDT) Sunday.
• Orders placed after 12:00 PM (PDT) Sunday will ship the following Monday.
• If a Monday holiday occurs, orders will ship Tuesday.
• Once your order has been processed, you will receive a confirmation email with tracking information.

Once an order has been processed, we are unable to make changes. Please double-check your shipping address and order details before checkout.

🌡️ WEATHER HOLDS & COLD PROTECTION

Orders may be placed on a temporary weather hold if forecasted temperatures are unsafe for live plant transit. This includes extreme cold or heat conditions along the shipping route or at the delivery location.

Plants will ship once conditions are appropriate for safe transit.

Customers are responsible for selecting appropriate shipping upgrades and weather protection when needed. Hoya Botanica may delay shipping during extreme weather to protect your plants.

🌱 LIVE ARRIVAL

Live-arrival coverage requires all of the following:

• UPS 2-Day or Next Day shipping
• Package brought indoors within 30 minutes of delivery
• Continuous, timestamped unboxing video submitted within 2 hours of delivery
• Concerns reported within 24 hours of delivery
• Plant remains in its original condition for 24 hours. Repotting, altering the plant, or changing the original medium voids coverage.
• Required weather protection purchased when applicable

UPS 3-Day, USPS Priority, and slower shipping options do not qualify for live-arrival coverage.

💚 ORDER ISSUES

If a plant arrives in poor condition and all live-arrival requirements are met, please contact Hoya Botanica promptly with your timestamped unboxing video and photos.

Minor shipping stress such as yellowing, leaf drop, wrinkling, or dehydration is normal and does not automatically qualify for a claim.

Thank you for supporting Hoya Botanica. 🤍🌿